In an email to Crain’s, a representative for Real Token said the company is committed to addressing “each disgruntled tenant and city citation in turn. This process cannot happen overnight. It takes time. But we are committed to addressing every issue, and finally execute on our original mission.”
The company said it has been committed to the goal of providing safe, affordable housing for its tenants and playing a supporting role in revitalizing Detroit’s neighborhoods.
“Unfortunately, we have been one of many victims in Detroit of several unscrupulous property management companies. These companies were paid hundreds of thousands of dollars to oversee RealToken’s properties, address tenant complaints and make repairs, and maintain each of our properties in accordance with City of Detroit municipal codes,” the statement read.
The company claims that each management company, “in its own way, stole these funds.”
“We know that nobody is going to feel sorry for RealToken and we have taken full responsibility for our mistakes: that is why since December 1st 2024, we have invested in our property management company to directly manage our properties, and instituted comprehensive checks and balances to ensure something like this never happens again,” the statement read.
In February, the city of Detroit sat down with a representative from the company and the company itself regarding the 408 properties that lack certification of compliance, said City Council Member James Tate. During that meeting, the company made promises to the city to redeem the properties, but has not followed through.
“This is not just disrespect, and it is to the highest level, because they feel that they can do this to folks that are in the most vulnerable situation,” Tate said. “We find that they are reaching out to women with children who are desperate to have a place for their children to lay their heads, but they’re not providing them with the proper housing that is necessary, responsible and what they deserve.”
While Real Token’s model of fractionalized investment and cryptocurrency use is not illegal, it aids in the negligence of the properties, as many investors are located out of state and even overseas, Mallett said.
Real Token was founded by brothers Remy Jacobson and Jean-Marc Jacobson in 2019. The two also serve as co-CEOs of the company. The lawsuit calls for the brothers to be held “personally liable for circumstances that their tenants find themselves in.”
The lawsuit also calls for Real Token to “be in touch with all of their tenants … inform them that this lawsuit is occurring, and then order them to fix these properties within 90 days, or give us permission to find a way to get these properties fixed, but then put forward a judgment so that we can recover the dollars that we spend in order to protect these tenants,” Mallett said.
In addition, the city is asking for the $500,000 in tickets that Real Token owes and for each residence to pass a certificate of compliance inspection.
In the meantime, the city says that Real Token tenants should call the city’s Housing Services Department at 866-313-2520 for further information and instructions.